Conditions of Sale

Accepting an order

The order confirmation email does not signify our acceptance of your order, nor does it mean that the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum has agreed to sell tickets, products, annual passes, gift certificates or other products mentioned.

The Canadian Railway Historical Association/Exporail, the Canadian Railway Museum reserves the right, without prior notice, to refuse to do business with a client and/or to place a limit on the number of items that may be ordered. At any time, it may be necessary for the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum to verify either personal or credit card information before accepting an order.

Legal warranties

These legal warranties also apply to this current sale. 

The following warranty will in no case reduce or remove the manufacture’s legal warranty, where one exists.

Tickets / Annual passes / Gift certificates

Claiming tickets / Annual passes / Gift certificates

Important:

Before purchasing your ticket, annual passes or gift certificate, please ensure that your printer is in good working order. To read your receipt and other tickets, you must also have Adobe Acrobat Reader installed on your computer. The program is available to download for free here: http://www.adobe.com/products/acrobat/readstep.html.

Purchasing season passes / E-gift certificates

Once your purchase has been confirmed, you’ll receive a confirmation email with a receipt. This email will not give you access to the museum. You must present the ticket attached to the email. Every e-ticket features a mini barcode. It’s a unique code assigned to your transaction and cannot be photocopied. 

The e-ticket must be printed and presented upon arrival at Exporail, the Canadian Railway Museum. The barcode will be scanned on site. The barcode provides one entry.

If several tickets were purchased, each will provide one entry to the museum. If a ticket was previously presented at the ticket booth, the scanner will consider the ticket invalid. If this occurs, a piece of photo identification and the credit card used to make the purchase will be required to validate the ticket.

Responsibility and refunds

The e-ticket represents a contract between the buyer and the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum. The buyer agrees to pay the amount indicated on the receipt, including fees (if applicable). The amount charged will appear on your next statement under Canadian Railway Historical Association/Exporail, the Canadian Railway Museum. No refund or exchange will be granted.

The e-ticket holder assumes all responsibility in regards to the risks and dangers that may result from visiting the Museum, whether incurred before, during or after, and waives all claims for loss or damage, however arising. The Canadian Railway Historical Association/Exporail, the Canadian Railway Museum will not be held responsible for direct or indirect damages or problems which may have occurred during the visit.  

Types of e-mails

It is important to note that the timeframe in which the confirmation email is delivered may vary depending on the type of messaging used. In case of non-receipt of this email, the buyer must contact the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum administration office at 450 638-1522, ext. 221 or visit exporail.org, and click Log In on the upper-right corner, enter their username and password, and click your purchase. Upon verification of identity, the confirmation email will be forwarded to the buyer at the email address listed in his or her file. If the event is already in progress, an attendant will assist you.

If you use Outlook Express and are unable to open the attachment containing your e-ticket, we suggest the following:

- Click Tools, select Options and click the Security tab.

- In a dialogue box will be a checkbox labelled: “Do not allow attachments to be saved or opened that could potentially be a virus”. Uncheck this box and click Apply.

- Return to your email, open the attachment and print your ticket.

- If you would like to save this security option for future emails, simply return to the Security tab and recheck “Do not allow attachments to be saved or opened that could potentially be a virus”.

Recommendations

- Bring a piece of photo identification and the credit card used to purchase your ticket with you to the event.   

- Protect your ticket like you would any valuable object.

- Do not purchase an e-ticket from someone you don’t know. It may be an unauthorized copy. The e-ticket holds no resale value.

Need assistance?

For all questions concerning online purchases, please contact the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum administration office, between 8:30 a.m. and 4:30 p.m., Monday to Friday, at 450 638-1522, ext. 221. You may also contact the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum administration office at info@exporail.org.

Thank you for using the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum online shopping. Enjoy!

Product descriptions

The Canadian Railway Historical Association/Exporail, the Canadian Railway Museum and their affiliates are always working to make sure the website is accurate.  However, the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum does not guarantee that product descriptions or any other content on the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum website are exact, complete, reliable, up-to-date or free of error. If a product offered by the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum does not match its description, please contact the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum.

Price

Our prices are indicated in Canadian dollars and all applicable taxes are applied. All orders, whatever their origin, are payable in Canadian dollars. The Canadian Railway Historical Association/Exporail, the Canadian Railway Museum reserves the right to change prices at all time. Products are always billed based on the rates in effect at the time the order is placed.

Taxes

The Canadian Railway Historical Association/Exporail, the Canadian Railway Museum is subject to Canadian sales tax. Taxes applied include the PST (Provincial Sales Tax) and the GST (Goods and Services Tax).

Payment

Purchases shall be made by credit card: MasterCard or Visa. The proposed fees must be paid according to the payment procedure described in the registration process. The client agrees to pay the total cost and any expenses related to the purchase of the product, including taxes. The Canadian Railway Historical Association/Exporail, the Canadian Railway Museum can change the price, after notifying the client. The client is solely responsible for paying for the product. The user is responsible for paying for the product by credit card. The Canadian Railway Historical Association/Exporail, the Canadian Railway Museum is not responsible for payment problems related to the e-store.

Return and refund

The e-ticket represents a contract between the buyer and the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum. The buyer agrees to pay the amount indicated on the receipt, including service fees (if applicable). The amount charged will appear on the buyer’s next statement under the Canadian Railway Historical Association/Exporail, the Canadian Railway Museum. No refunds or exchanges will be granted.